Refund policy

1. RETURNS, CANCELLATIONS AND REFUNDS POLICY

Mupiko offers children’s books made especially for each customer from the name, photo and personalisation choices they send us.

Right of withdrawal for personalised products

Products made to a customer’s personal specifications are among the exceptions to the right of withdrawal for distance contracts. For books made with your child’s name and photo, a return request based only on a change of mind is therefore not covered by the statutory right of withdrawal, provided the product is free of defects and matches the order.

Order changes and cancellation requests

Please send any request to change or cancel the name, photo, gift note or other details of your order as early as possible.

Requests are considered in light of the book’s production stage. If production is complete or the order has been sent, the change you ask for may no longer be possible. Your statutory rights to cancel and to a refund are not affected.

Faulty, damaged or incomplete products

The fact that a book is personalised does not remove our responsibility for products that are faulty or do not match the order.

If you receive the wrong product, a different name from the one you sent, missing pages, a printing error or damage in transit, please contact us. Your statutory rights to a refund, a price reduction, free repair or a replacement free of defects are protected.

When you contact us, simply share your order number and a description of the problem. Photos, if you have them, make our review easier; not having photos or a damage report does not on its own remove your statutory rights.

Returns and payment

If a return is needed, we will tell you the return address and method. The costs of putting a fault right are not charged to the consumer.

Refunds are made within the applicable statutory period, to the payment method you used and without extra charges.

Contact

Phone: +90 507 059 1320
Email: laihoisim1@gmail.com